Because audio conferences have been
very useful in both the professional and education sectors,
it is important for participants of such conferences to
observe proper etiquette at all times.
As in any other activity, good preparation always pays
off. One way of showing respect to all the participants is
to plan well for an audio conference. Organizers of an
audio conference should ensure that its preparation
checklist includes testing the facility, testing the
connection and informing the participants of the details of
the activity and contingency plan.
Organizers should test the audio conference facility
before the actual activity is held to ensure that the voice
reception is clear. This is very important because, in most
cases, accompanying written materials are not readily
available to the participants. Thus, they have no fallback
plan when they do not receive the message from the speaker
clearly.
Aside from testing the facility, organizers should also
ensure that the connection or call-in capability is well
established. Organizers should be wary of the maximum
number of participants allowed to connect to the audio
conference. Sometimes, participants are not able to access
the audio conference because the network has already been
flooded and can no longer accommodate any additional
participants. Organizers should then ensure that the total
number of expected participants have access to the audio
conferencing facility.
Have a contingency plan. Organizers should consider
actions to be taken in case the audio facilities
malfunction. An extra connection line or audio facility
should be available as a fallback, should the worst-case
scenario arise.
During the meeting, participants are also expected to
observe proper etiquette. Voice levels should be audible to
all involved. Words should be pronounced clearly and
properly. Stray noise such as side comments and ringing
cell phones should be avoided. If participants in a certain
location need to discuss matters among themselves while in
the middle of an audio conference, they should mute their
receivers so as not to disturb the rest of the
participants.
Observing proper etiquette during an audio conference is
one way of increasing the chances of achieving the goals
set by the long-distance meeting. By observing the same
rules of courtesy that come into play in any traditional
meeting, an audio conference can run smoothly and motivate
the participants involved.